1) Can I transport my vehicle overseas?
If your vehicle fits inside a container (opening: 7'6" x 7'8"), we can transport it anywhere. If it does not fit inside a container, it can only be moved from Port to Port. The clean vehicle title and in many cases, a copy of the owner's driver license is also necessary.
2) Can my cargo be picked up from my house?
Although some truckers will not go to residences because most residences are either not equipped to handle the loading or are not safely accessible for the truck, we can work with you to find one who can.
3) How much does Customs cost and can I pay up front?
Usually foreign and import customs charges are paid at the time of transaction - when your cargo is being cleared at its destination. The actual charges vary from country to country.
4) How do I value Relief Cargo?
Since these are donations, cash is not normally "paid" for for such commodities. Different valuations are used for different purposes. Check out our Shipping Guide for detailed instructions.
5) Should I ship by sea or by air?
Shipping by air is much more expensive than by sea; however, it is much faster. If you have a small amount of cargo, it may be feasible for you to ship by air. On the other hand, if you have a larger amount (such as a container-sized load) or urgency is not an issue, we recommend shipping it by sea.
6) How should I pack my shipment?
Pack your shipment as if you were moving and had to ship it by truck. As long as it can fit in a truck, we can take it to a consolidator who'll do the work from there. If you have individual pallets, vehicles, or bulkier items, contact us for other options.
7) What is a consignee and how do I pick one?
The consignee, or receiver, is the person responsible for receiving the container from the carrier (at its destination), clearing it through customs, and bringing it to where it needs to go from there.
8) What are my responsibilities?
The shipper, or your designated agent, should:
- Inventory your cargo's contents, weight, and dimensions. An exact piece count is required.
- Properly prepare your cargo for overseas shipping.
- Send us detailed shipping instructions including origin and destination addresses, phone numbers, emails, etc. The link is available here.
- Ensure that all consignee requirements have been taken care of including the tax/duty exemption for the cargo
- Stay in touch with us to assure proper and timely delivery of the shipment.
- Pay any invoice(s) in a timely manner.
9) Who pays customs charges?
10) What's an HS code and why do I need it?
An HS code is a number that describes your commodity. Each commodity has one. Countries will use HS codes as a common way to understand exactly what your cargo is. You can search your cargo here: hts.usitc.gov.
11) How to Build a Crate?
Click here to do download a PDF, including measurements and materials.